1. Introduction
Beyond the Borders Tours Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a booking, or communicate with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of information:
Personal identification details – name, address, date of birth, nationality.
Contact details – email address, phone number.
Booking information – travel preferences, dietary requirements, emergency contacts.
Payment information – billing address, payment method (processed securely by third-party providers; we do not store full card details).
Website usage data – IP address, browser type, pages visited (via cookies and analytics tools).
3. How We Use Your Information
We process your information to:
Manage your bookings and payments.
Communicate with you about your tour.
Provide pre-travel safety and destination information.
Comply with legal requirements (e.g., accounting, immigration rules).
Improve our website and services.
Send marketing emails if you have opted in (you can unsubscribe at any time).
4. Legal Basis for Processing
We process personal data only where we have a legal basis under UK GDPR, including:
Contract – to fulfil your booking.
Legal obligation – to meet legal or regulatory requirements.
Consent – for marketing communications.
Legitimate interests – to improve our services and protect our business.
5. Sharing Your Information
We may share your personal data with:
Local tour guides, transport providers, and accommodation partners where necessary to deliver your booking.
Service providers such as payment processors and email platforms.
Public authorities if required by law.
We do not sell your personal information to third parties.
6. International Transfers
Some of our tours operate in countries outside the UK. If your booking requires sharing your information with partners in those countries, we take steps to ensure appropriate safeguards are in place to protect your data.
7. Data Retention
We keep your personal data only as long as necessary for the purposes it was collected, including any legal or accounting requirements.
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data.
Request correction of inaccurate data.
Request deletion of your data (“right to be forgotten”).
Restrict or object to our processing.
Withdraw consent for marketing at any time.
To exercise your rights, contact us using the details below.
9. Cookies
We use cookies to improve your browsing experience and analyse website traffic. You can adjust your browser settings to block cookies, but some website features may not function properly.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
Email: tours@beyondtheborderstours.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk